Privacy Policy

1. Information We Collect

To provide you with a safe and awesome marketplace experience, we collect the following types of information:

• Account Information When you register as a buyer or a seller, we collect your name, email address, phone number, and secure password credentials.
• Transaction & Payment Data For purchases and payouts, we securely process billing addresses, shipping addresses, and payment details. We use PCI-DSS compliant payment gateways and do not store raw credit card numbers on our servers.
• KYC / KYB Verification (Sellers Only) To maintain a trusted 0% commission marketplace, merchants undergo a verification process where we collect business registration details and identity verification documents.

2. How We Use Your Information

We process your data strictly to operate and improve the Kenilmart platform:

• To facilitate transactions between buyers and sellers smoothly.
• To provide customer support, dispute resolution, and manage our Purchase Protection program.
• To verify seller identities, ensuring a fraud-free ecosystem.
• To send essential transactional updates, security alerts, and relevant platform news.
• To maintain strict compliance with local laws, including tax regulations and the DPDP Act.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data is only shared under the following strict conditions:

• Order Fulfillment: We share necessary shipping information (name, address) with the specific seller fulfilling your order and our logistics partners.
• Payment Processing: Billing information is shared securely with verified payment gateways to process transactions.
• Legal Compliance: We may disclose data if legally required by Law Enforcement Agencies (LEAs) or to comply with valid court orders.

4. Data Security

At Kenilmart, we deploy enterprise-grade security architecture to protect your data. This includes advanced encryption protocols (SSL/TLS) for data in transit, AES-256 encryption for sensitive data at rest, and rigorous network firewalls. We maintain detailed audit logs and conduct regular security reviews to prevent unauthorized access, data breaches, or scraping.

5. Your Statutory Rights (DPDP Act, 2023)

In full alignment with the Digital Personal Data Protection Act, 2023, Kenilmart empowers you with complete control over your digital identity. As a Data Principal, you have the following rights:

6. Cookies and Tracking

We use essential cookies to keep you logged in, secure your session, and ensure the shopping cart functions correctly. We also use analytics cookies to understand how users interact with our platform, enabling us to continuously improve the marketplace. You can manage your cookie preferences through your browser settings.